Customer Care and Repair Policy
Azura Jewelry is very delicate as each piece is made by hand by our skilled artisan. Please take note of the following guidelines for handling your Azura Jewelry pieces so you may be able to preserve their original beauty and enjoy them for many years to come.
For 14k gold vermeil jewelry, within 30 days repairs are on us! After 30 days there will be $15 restoration fee.
For 10K/14K jewelry, within 100 days repairs are on us! After 100 days there will be $50 repair fee including lost gemstones.
For both materials, we will cover the shipping cost both ways on our domestic customer, while for International, unfortunately customers are responsible for the shipping.
Email us at email@example.com to initiate your repair and we’ll send you a shipping label. Just ship us your piece, and we’ll take care of the rest.
* Please note that the piece must have been purchased directly from AZURA JEWELRY and alterations cannot have been previously performed by any other jeweler.