FAQ
How do I join the Loyalty Club?
Joining our exclusive Loyalty Club is both free and simple! Just visit our website and simply click on the Loyalty Club widget located at the lower left side of our site. We can't wait to welcome you!
Do I need to pay any fees to join the loyalty program?
Absolutely not! At Azura Jewelry, we firmly believe in rewarding loyalty and expressing our gratitude towards our valued customers for being a part of our community.
What If I can’t log into my loyalty account?
We apologize for the inconvenience. Kindly reach out to us at info@azurajewelry.com, and we will do our best to assist you and grant you access.
How can I earn points?
You can earn points through various means, such as joining the Loyalty Club, treating yourself or someone you love to gorgeous Azura Jewelry pieces, following and sharing us in social media, and there may even be some surprises along the way!
How can I redeem points?
Upon joining and accumulating points, you can use them to obtain incredible discounts on your next purchase. To redeem your points, use our widget located on the lower left side of our site and follow the steps provided. You will receive a voucher discount upon completion.
How do I view my point balance?
Upon logging in to your account, you will be able to view the amount of points you have accumulated and how to redeem them. This information is available on the Loyalty Club widget located on the lower left side of our
site.
Is there an expiration date for the points?
As part of our commitment to being flexible, your points do not have an expiration date. Nonetheless, we encourage you to utilize them to their fullest potential for you to enjoy the perks.
If I did not receive points that I was entitled to, what steps should I take?
Please allow up to 24 hours for your points balance to be updated. If you have recently completed an action to earn points but haven't seen them reflected in your account, we're here to assist you! Please reach out to us at info@azurajewelry.com and provide us with your email address, order number (if applicable), and details about the action you completed. Our friendly team will promptly look into the matter and ensure you receive the points you deserve.
Is it possible for me to share my points with another customer?
Please note that both the points and the discount voucher are non-transferable. We highly encourage you to make the most out of them. Should you have any questions or need assistance in utilizing your points and discount voucher, our team is here to help.
What should I do if my rewards are not working?
We are always happy to assist you. Please don't hesitate to reach out to us at info@azurajewelry.com if you encounter any issues and provide us with your email address and the specific promo code that is not working.
What happens to my point when I return a product?
The subtotal of the returned products will be deducted from your points balance.
If I already follow you on Instagram and like you on Facebook, can I still earn points?
Certainly! Even if you already follow us on Instagram or like us on Facebook, please still select these options on the Loyalty Club widget to earn points. This will help us verify that you follow us, and we will reward your account with the appropriate points.
How do I refer a friend?
To share your referral code, log in to your account and open the Loyalty Club widget located on the lower left side of the page. In the "Refer Your Friends" section, you will find three options to share your referral code: copy the direct link, share on Facebook, or share through email.
I didn't receive my discount voucher for referring a friend.
We sincerely apologize for any inconvenience caused by the delay and would like to assist you in resolving the matter promptly. Please don't hesitate to send us a message or contact us via email at info@azurajewelry.com.