Shipping Policy

 

Due to COVID-19, we have noticed that shipping companies are experiencing delays in scanning and processing on some shipments at this time. But please rest assured your order will still be delivered to you as quickly and as safely as possible. 

We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit. Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date. Rest assured that we are following the situation closely, if anything changes, we’ll let you know. 
Your support means a lot to us, especially during this time. Stay safe and take care of each other.
 
 
 
US DELIVERY

We offer free USPS First Class shipping, delivery within 3-7 business days. For priority shipping within 3 business days, $14.95 shipping cost will apply.

Please allow 2-3 business days for your order to process. Once an order is dispatched, you will receive a notification email with a tracking number.

 

INTERNATIONAL DELIVERY

 

Delivery costs $9.95 for orders under $200. We offer free international delivery on orders over $200.  All orders are shipped through USPS First-Class Package International service unless you select a different courier at the check out. Free shipping promotions (including coupon codes) only apply to USPS First-Class. Delivery times are estimated at 7-21 working days from date of dispatch.

Parcels come with a tracking number that will be emailed to you the day they ship. International orders are handled by USPS until they leave the US and are trackable here. Once they arrive in your country, your local postal services take over. This means you'll be able to track your parcel on your local postal services' website with the same tracking number. If the Tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office to have further details. Since they are handling your parcel, they would be able to give you informations that we don't have.

If you have any trouble tracking your parcel, please contact us at info@azurajewelry.com

 

 *For both domestic and international orders, in the event of an order being returned to us due to an incorrect delivery address provided by the customer, or if left unclaimed, the full cost of redelivery is the customer’s responsibility. Please note that we are not liable for any losses incurred if the customer has provided any incorrect details for their order. Azura Jewelry also reserves the right to not issue a refund on orders never received due to the incorrect details being provided.

 

International Customs Fees

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the import policy, taxes, duties and fees of the destination country, the price, package weight and dimensions.

*If you decide to decline a package ( order value below $200), once the package is returned to us, you will be refunded for your purchase price minus a $10 fee for returning the item to us and restocking it. We can not refund you the original shipping cost.  For orders above $200, you will be refunded for your purchase price minus a $30 fee for returning the item to us and restocking it.

 

For inquiries please email info@azurajewelry.com