If you're not entirely satisfied with your purchase, don't worry. You have up to 30 calendar days from when your order was delivered to start the return process. It's simple: just send us an email at info@azurajewelry.com with your order number, and we'll guide you through the rest. Your satisfaction matters to us, and we're here to assist you every step of the way.

A return shipping label will be sent to your inbox for all gold vermeil items. Please print the label and attach it to your package. Securely package your item. Drop it at any USPS store. A return shipping cost of $7.95 will be deducted from your refund.

Any returns received outside the 30-day window will only be credited via store credit. 

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes. Azura Jewelry will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. An additional $10 for the excess shipping fee will be applied when using a Priority Mail packaging.  Should the returned item not meet the above return guidelines, Azura Jewelry has the right to deny a return and have the item re-shipped to customers.

Azura Jewelry does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

When initiating a return from abroad, it's crucial to adhere to the steps outlined below.

You must begin the return process within 30 calendar days of receiving your order. Please be aware that Azura Jewelry isn't liable for the return shipping costs or for items that are lost, damaged, or stolen in transit, including international packages that fail to return successfully. These risks are solely the customer's responsibility, so we highly advise utilizing a secure, traceable return service.

For the appropriate return shipping address of the closest distribution center, reach out to us at info@azurajewelry.com.

Should you need a customs declaration form, it's essential to accurately label the goods as "Returned Item" to avoid extra customs charges. If an item is improperly labeled and incurs customs fees, it will be sent back to you. If there's any confusion about completing the customs form, we recommend consulting with the relevant customs or postal authorities before sending your return.

Please note, we do not accept returns of products listed in our exclusion section. If you have any issues with these products, please contact our customer service at info@azurajewelry.com.

Important Points to Remember:

Failure to include a complete order number with your return may lead to delays in processing your refund, or your package being sent back to you in certain cases.

Returns initiated after the 30-day period are eligible for store credit only.

Allow 5-7 days for the processing of your refund once we receive your return.

Refunds for undamaged, unworn, and properly returned items will be processed back to the original payment method used by the customer.

If you wish to exchange your jewelry for a different color or size, please contact us with your order number at info@azurajewelry.com within 60 calendar days of delivery. We offer one-time free domestic exchange for all gold vermeil items. A prepaid shipping label for the piece will be sent to you. Please return your jewelry in its original condition and in its original package. Tags must be attached to the original items. We don’t accept exchange or return of damaged, used or worn products. You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 5-7 business days. At that time, any exchanged items will be processed and the new sizes/colors sent out to you. Exchange items will be sent free of charge with free USPS First-Class shipping.

Please note that we are unable to provide shipping labels for all in-stock 10K/14K solid gold pieces for both domestic and international orders. Our customers are responsible for sending the items back. Please ensure to use a secured and tracked shipping service as Azura Jewelry is not responsible for lost or damaged items in transit.

Important Note:
All made-to-order 10K/14K solid gold items are not eligible for returns or exchanges.

Customers are responsible for sending the items back for exchange and return requests.

Please note that we are unable to generate free return shipping labels for orders placed through Facebook and Instagram due to system limitations. However, if you want to request a return label for such orders, we can provide a manual invoice for a $7.95 fee.

We will cover the shipping cost to send the new item(s) back for domestic order exchange requests. 

In the rare event that goods are delivered faulty or damaged please email us immediately at info@azurajewelry.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by Azura Jewelry, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.

Many of Azura Jewelry solid gold products are Made-To-Order (MTO) items that are handcrafted individually according to the customer's specifications on materials and sizes. To ensure delivery of the desired products in the shortest lead time, we start production on the day of order acceptance. Hence, any changes or cancellation of order made after production commenced would cause substantial disruption to the production and as a result incur significant costs.

We thus stipulate the policy for changing/cancelling of Make-To-Order (MTO) items to minimize such occurrence. 

Changing/cancelling order is difficult because the production commenced on the day of order acceptance, however, we can accept changes or cancellation by 8pm EST on the day of the order placement at free of charge.

Cancellation after 8PM EST on the day of the order placement will be subject to a 35% cancellation charge based on the listing price.