Returns and Exchange

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us in its original condition (tags should be intact) within 14 days of delivery.

Also exempt from any refund or exchange are made to order items or jewelry altered to a customer request.

Clearance items are final sale, and can not be exchanged or returned.

Azura Jewelry will not refund the original postage costs.


To return an item to us, please follow the below steps:

Contact us and provide your order number. 

        This can be done via email –

        Returns must be made within 14 calendar days of order delivered.

We will send you a link with a return label, print the label within 7 business days and attach it to your package. Securely package your item. Drop it at any USPS store. A return shipping cost of $7.95 will be deducted from your refund.

Returns received outside of the above-stated timelines are not accepted.

Azura Jewelry does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.


International Returns


When returning an item from overseas, please still make sure to follow the above steps.

Azura Jewelry does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Azura Jewelry

Please contact us at and we will give you the shipping address of the nearest distribution center.

Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.

Please Note

Any returns received without a completed Return Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.

Returns received outside of the above-stated timelines are not accepted.

Refunds will be issued within 10 days of receiving your return.

All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original method of purchase.


Returning Faulty Goods


In the rare event that goods are delivered faulty or damaged please email us immediately at so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by Azura Jewelry, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.


Gift Returns


If you have received an item as a gift, we will happily offer an exchange for an item of the same value.

Please note that the above terms still apply to all exchange requests.




We offer one-time free exchange. If you would like to change to a different size or color, please contact us with your order number at within 14 days of delivery. We will advise you about the exchange process. A prepaid shipping label for the piece will be sent to you. The original piece must be returned in its unworn/new condition with tags intact within 5 business days after the shipping label is issued. The new item will be sent once the original one is returned.  





Please note that orders can only be canceled if they have not already been dispatched. If your order has been dispatched, then we are unable to redirect it, so request that you follow the above return instructions upon receipt.