Returns and Exchange

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us in it's original condition within 30 days of order.

Also exempt from any refund or exchange are made to order items or jewelry altered to a customer request.

Azura Jewelry will not refund the original postage costs.

 

To return an item to us, please follow the below steps:

Contact us and provide your order number. 

        This can be done via email – info@azurajewelry.com

        Returns must be made within 30 calendar days of order placed.

We will send you a link with return label, print the label within 24 hours and attach it to your package. Securely package your item. Drop it at any USPS store. A return shipping cost of $7.95 will be deducted from your refund.

Azura Jewelry does not accept any responsibility for for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

 

International Returns

 

When returning an item from overseas, please still make sure to follow the above steps.

Azura Jewelry does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Azura Jewelry

Please contact us at info@azurajewelry.com and we will give you the shipping address of the nearest distribution center.

Please take care if a customs declaration form is required, to correctly mark the goods as a 'Returned Item'. This will ensure that no additional customs fees are incurred. In the instance that a item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.

Please Note

Any returns received without a completed Return Form will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.

Returns received outside of the above stated timelines are not accepted.

Refunds will be issued within 10 days of receiving your return.

All refunds of undamaged and unworn products that have been correctly return, will be credited to the customer via the original method of purchase.

 

Returning Faulty Goods

 

In the rare event that goods are delivered faulty or damaged please email us immediately at info@azurajewelry.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged. All items that are returned as faulty will be assessed by Azura Jewelry, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty.

 

Gift Returns

 

If you have received an item as a gift, we will happily offer an exchange for an item of the same value.

Please note that the above terms still apply to all exchange requests.

 

ONLINE ORDER CANCELLATION

 

Please note that orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, then we are unable to redirect it, so request that you follow the above return instructions upon receipt.