We gladly accept all major credit cards (i.e. Visa, MasterCard, etc.) or PayPal.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

All prices on our website are listed in US dollars. You can use the currency conversion on our website to view the price in your local currency. In case your local currency is not available in the drop-down list selection, you can pay in any currency of your choice, and the price will automatically be converted upon payment according to the current conversion rate your credit card supplier offers. To find out approximately how much a product will cost in your currency, you can use a currency converter website like http://www.xe.com/currencyconverter/. Please note that this may not give the final amount payable as this will be based on the real-time conversion rate from your currency to USD. For a more accurate, real-time conversion, you can also contact your credit card or debit card supplier.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!

*Please note that some discount codes may exclude Surprise Box, Magic Ring Box, and items from Clearance Sale and Hidden Gems Collection.

Yes, we ship to anywhere in the world except U.S sanction countries.

We offer free domestic USPS First Class shipping delivery within 3-7 business days for orders above $50. For orders below $50, a shipping fee of $7.95 applies. For priority shipping within 3-4 business days, a $14.95 shipping cost will apply.

We offer free international shipping on orders over $200. There is a subsidized rate of $14.95 for orders below $200. We also use DHL/UPS express shipping for international orders depending on the location for $35 which may take up to 3-5 business days.

The following exclusions below apply:

Jewelry shipments to the specified countries below are prohibited by USPS. Thus, the only shipping options available are DHL/UPS express, with shipping costs determined in real-time.

Mexico | Brazil | Pakistan | Nigeria | Bangladesh | India | Nepal | Serbia | Albania

Yes, some countries may be subject to import duties and taxes. Customers are responsible for these taxes and duties, we cannot control these costs.

USPS First Class delivery may take up to 3-7 business days within the U.S. and 1-3 weeks for international orders depending on the destination countries. Due to customs, some countries may experience delays.

Note: Made-to-order items may take 15-20 business days to craft. Please keep in mind that express, overnight, or priority shipping will not speed up the processing of made-to-order items, pre-orders, or backorder items.

Yes, you can can as long as the piece is in unworn condition, with the security tag (if any) still attached and intact, and sent back in its original packaging. If you wish to return your treasure for a refund, simply let us know within 30 days of receiving it. Just simply email us at info@azurajewelry.com.

Exclusions:

-Clearance sale or final sale items cannot be returned or exchanged. Loyalty members are eligible to return final sale items for store credit with a return shipping cost of $7.95 deducted for domestic returns of vermeil items.

-Hidden Gems Collection items are final sale and can only be returned for store credit. Loyalty members are eligible to return for store credit only.

-Surprise Boxes, Magic Box (3 Ring Bundle), and ring sizers are final sale and cannot be exchanged or returned.

-Made-to-order items or jewelry altered at customer request are final sale and cannot be returned or exchanged.

-Exchanged items or items purchased with store credit are not eligible for return, refund, or exchange.

Yes, you can as long as the piece is in unworn condition, with the security tag still attached and intact, and sent back in its original packaging. If you would like to change to a different size or color, please contact us with your order number at info@azurajewelry.com within 60 days of delivery.

Exclusions:

-Clearance sale or final sale items can only be returned for store credit, with a return shipping cost of $7.95 deducted for domestic returns of vermeil items.

-Hidden Gems Collection items are final sale and can only be returned for store credit.

-Surprise Boxes, Magic Box (3 Ring Bundle), and ring sizers are final sale and cannot be exchanged or returned.

-Made-to-order items or jewelry altered at customer request are final sale and cannot be returned or exchanged.

-Exchanged items or items purchased with store credit are not eligible for return, refund, or exchange.

Please email info@azurajewelry.com to initiate your return within 30 calendar days of order delivered.

We will send you a link with a return label on all gold vermeil items. Please print the label within 14 days and attach it to your package. Securely package your item. Drop it at any USPS store. A return shipping cost of $7.95 will be deducted from your refund.

Any returns received outside the 30-day window will only be credited via store credit.

Please note that we are unable to provide shipping labels for all 10K/14K solid gold pieces. Our customers are responsible for sending the items back.

Azura Jewelry does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

Returns must be made within 30 calendar days of order delivered. When returning an item from overseas, please still make sure to follow the above steps.

Azura Jewelry does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to Azura Jewelry

Please contact us at info@azurajewelry.com and we will give you the shipping address of the nearest distribution center.

If a customs declaration form is required, please be sure to mark the goods as "Returned Item" accurately. This will ensure that no additional customs fees are incurred. In the instance that an item is incorrectly marked and a customs fee is incurred, the item will be returned to the sender.

If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or post department before returning the item.

Please Note: 

Any returns received without a completed order number will result in a delay in your refund being processed, and in some circumstances may be returned to the sender.

Any returns received outside the 30-day window will only be credited via store credit.

Refunds will be issued within 5-7 days of receiving your return.

All refunds of undamaged and unworn products that have been correctly returned, will be credited to the customer via the original payment method used.

Our pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.

Refunds will be issued within 5-7 business of receiving your return. Please allow another 3-7 business days for the refund to appear on your bank statement.

In stock items can be cancelled as long as the item has not been dispatched. Please contact us at info@azurajewelry.com for your order cancelation. 

Made-to-order items are handcrafted individually according to your specifications on materials and sizes. To ensure delivery of the desired products in the shortest lead time, we start production on the day of order acceptance. We can accept changes or cancellation by 8pm EST on the day of the order placement free of charge.

Cancellation after 8PM EST on the day of the order placement will be subject to a 35% cancellation charge based on the listing price.

Yes! All of the gems we use are authentic. *Some of our gemstones are lab-grown including alexandrite and moissanite. You can refer to the product page for detailed information.

All of our gemstones are sourced ethically from reputable gem suppliers around the world. You can find the origins and information of our gemstones from the product description section of each individual item.

No, it will not turn your finger green. The base metal for our rings is ethically-sourced nickel-free 925 sterling silver (perfect for sensitive skin). We add three layers of 14k gold vermeil, rose gold, or white gold, which gives your jewelry that extra shine and durability to prevent oxidation.

Azura Jewelry adheres to our Code of Professional Practices and ensures that the jewelry products and materials we purchase + sell are sourced responsibly and are conflict-free. For details, please view it here: https://azurajewelry.com/pages/responsible-sourcing

We source all of our gemstones from reputable suppliers and stand by the authenticity of our gemstones.  Feel free to send our jewelry for GIA tests where you can get the certification.

All of our 10K and 14K solid gold pieces can be customized. If you would like to select a different metal (yellow gold, white gold, rose gold) or replace certain gemstones (depends on the availability), please send us an email at info@azurajewelry.com to inquire.

Our silver and gold vermeil rings are only available in whole sizes. We recommend going half size up if you're in between sizes. However, we can customize all of our rings in 10K/14K solid gold including half or quarter sizes.

Made-to-order items may take up to 15 to 20 business days of production.

Unfortunately you cannot, however if you are having any issues with your order, please reach out to us at customercare@azurajewelry.com and we will do our best to resolve it for you.