FAQ

We provide free U.S. Shipping on every order and free international shipping on orders over $200. There is a subsidized rate of $9.95 for international orders below $200.

Yes, there are a few countries may be subject to import duties and taxes. Customers are responsible for these taxes and duties, we cannot control these costs.

Yes, we ship to anywhere in the world except U.S. sanction countries.

3-7 business days within the U.S. and 1-3 weeks for international orders. Due to customs, some countries may experience delays.

Yes, you can! However, clearance items, made-to-order, or altered jewelry cannot be returned or exchanged.

We offer a one-time free exchange. If you would like to change to a different size or color, please contact us with your order number at info@azurajewelry.com within 14 days of delivery.

If for any reason you are not completely satisfied with your online purchase and would like to return the item for a refund, please return the item to us in its original condition (tags intact) within 14 days of delivery.

Refunds will be issued within 10 days of receiving your return.

Metals can be customized in 10K or 14K yellow gold, white gold, rose gold. Stones depend on the availability. Please send an email to customercare@azurajewelry.com for instructions.

Custom orders take about 2-3 weeks.

Unfortunately you cannot, however if you are having any issues with your order, please reach out to us at customercare@azurajewelry.com and we will do our best to resolve it for you.

Yes! You can go to a local jeweler to resize it or send it back to us for a discounted resizing fee of $50 for a 10K/14K gold ring. Resizing takes approximately 2-3 weeks.

Yes! All of the gems we use are natural and genuine. They are ethically sourced from reputable suppliers around the world.

You can find the origins and information of our gemstones form the product description section of each individual item.

No, it will not turn your finger green or tarnish. The base metal for our rings are ethically-sourced nickel-free 925 sterling silver (perfect for sensitive skin). We add three layers of 14k gold vermeil, rose gold, or white gold, which gives your jewelry that extra shine and durability to prevent oxidation.

Azura Jewelry adheres to our Code of Professional Practices and ensures that the jewelry products and materials we purchase + sell are sourced responsibly and are conflict-free.

We source all of our gemstones from reputable suppliers. Our gemstones can be sent to SGA for certification for an additional charge of $150 upon request.