Due to COVID-19, we have noticed that shipping companies are experiencing delays in scanning and processing on some shipments at this time. Please rest assured your order will still be delivered to you as quickly and as safely as possible.
We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit. Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date. Currently, please allow additional 14 days for domestic orders and 30 days for international orders to be delivered. Rest assured that we are following the situation closely, if anything changes, we’ll let you know.
Your support means a lot to us, especially during this time. Stay safe and take care of each other.
We offer free USPS First Class shipping delivery within 3-7 business days. For priority shipping within 3-4 business days, $14.95 shipping cost will apply.
Please allow 2-3 business days for your order to process. Once an order is dispatched, you will receive a notification email with a tracking number.
*In order to ensure timely delivery of your package, we may upgrade your shipping method to a higher-class shipping method from a different shipping company at no additional cost. This decision is made based on the past 7-day on time delivery rate we have. Eg, an UPS/Fedex Ground package could be upgraded to USPS Priority Mail, or an USPS Priority Mail could be upgrade to UPS 2nd Day Air.
Delivery costs $14.95 for orders under $200. We offer free international delivery on orders over $200. The following exclusions below apply.
Free international delivery is shipped through USPS First-Class Package International service unless you select a different courier at the checkout. Free shipping promotions (including coupon codes) only apply to USPS First-Class. Delivery times are estimated at 7-21 working days from the date of dispatch.
Jewelry shipments to the specified countries below are prohibited by USPS. Thus, the only shipping options available are DHL or UPS Express, with shipping costs determined in real-time.
Mexico | Brazil | Pakistan | Nigeria | Bangladesh | India | Nepal | Serbia
*In order to ensure timely delivery of your package, we may upgrade your shipping method to a higher-class shipping method from a different shipping company at no additional cost. This decision is made based on the past 7-day on time delivery rate we have. Eg, DHL could be upgraded to UPS Express or vice versa.
Parcels come with a tracking number that will be emailed to you the day they ship. International orders are handled by USPS until they leave the US and are trackable here. Once it arrives in your country, your local postal service takes over. This means that you'll be able to track your parcel on your local postal service's website with the same tracking number. If the tracking shows that the parcel couldn't be delivered for any reason, please contact your local post office for further details. Since they are handling your parcel, they may have additional information that we don't have.
If you have any trouble tracking your parcel, please contact us at firstname.lastname@example.org
INTERNATIONAL CUSTOM FEES
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
The customer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the import policy, taxes, duties and fees of the destination country, the price, package weight and dimensions.
*We understand that circumstances may arise where you choose to decline the delivery or leave an in-stock package unclaimed. If such a situation arises, a refund will be initiated once the package is successfully returned to our facility. It is important to note that a standard restocking fee of $15 will be applicable in these instances. This fee is intended to cover the additional costs associated with return shipping and handling, which are directly incurred as a result of the decision to reject or not claim the package. Both the original shipping cost and the restocking fee will be deducted from your refund. We cannot refund orders that are declined but not successfully returned to us.
*If you decline a made-to-order package or leave the package unclaimed, we unfortunately are unable to refund you on both the purchase price and the shipping cost. If you have any issues with your order, we encourage you to contact our customer service at email@example.com, and we will do our best to assist you.
Please note that in stock items may take up to 2 to 3 business days to ship. All estimated delivery timeline including express and priority do not include the date your order is processed, weekends, or U.S. holidays.
US Federal Holidays
New Year’s Day
Martin Luther King Jr Day
Please keep in mind that express, overnight, or priority shipping will not speed up the processing of made-to-order items, pre-orders, or backorder items.
Please check the product page to see when your order is expected to ship out. If you have multiple items in your order with different expected shipping dates, all items will be shipped together on the latest date.
We are doing our best to get your order to you on time. However, there may be possible delays by delivery services beyond our control. Azura Jewelry is not liable for shipment delays and is unable to issue refund on your original shipping cost as long as the orders are processed within the stated timeline and used the correct shipping method as requested.
INCOMPLETE/ INACCURATE SHIPPING ADDRESS OR NAME
For domestic orders, if you choose to cancel an order that is successfully returned to us due to an incorrect address or name provided, an $8 restocking fee will be deducted from the refund. For international orders, both the shipping cost and a $15 restocking fee will be deducted from the refund. Made-to-order items are not eligible for refunds should the package be successfully returned to us. Our customer service team will reach out to you regarding the redelivery.
Please note that we do not issue refunds on both domestic and international orders that are not successfully returned to us due to an incorrect address or name provided by the customer.
*For both domestic and international orders, in the event of an order being returned to us due to an incorrect delivery address or name provided by the customer, or if left unclaimed, the full cost of redelivery is the customer’s responsibility. Please note that we are not liable for any losses incurred if the customer has provided incorrect details for their order. Azura Jewelry also reserves the right not to issue a refund on orders never received due to incorrect details being provided.
ORDERS LOST IN TRANSIT
Azura Jewelry will ensure that each order arrives to our customers safely. Thus, you can request replacements or a refund when an order is considered lost. An order is considered lost when there is 1) no tracking update in the past 7 days and 2) delivery time exceeds the below timelines.
USPS First Class Domestic 35 Days
USPS First Class International 65 Days
Should you choose replacements to be sent to you, a complimentary piece of jewelry (value between $50-80) will be included with your replacement order.
For inquiries please email firstname.lastname@example.org
FOR ORDERS DELIVERED BUT NEVER RECEIVED
If your order tracking shows your order was delivered but nothing was received, kindly check all possible locations such as mailboxes, porches, neighbors or persons in your household first. If your package is still nowhere to be found, you can contact us at email@example.com. We will walk you through the insurance verification process if all requirements are met and send you a replacement. Please note that orders show as delivered but were never received are not eligible for a refund.
SHIPPING ADDRESS CHANGE
Once an order has been processed and shipped, we are unable to intercept, reroute, or make changes to its destination or delivery address. However, you can contact the courier directly to provide them with information regarding your order to see if they can reroute the package to a new address.
We reserve the right not to issue a refund on orders never received due to changes in the delivery address.
SHIPMENTS TO FORWARDING COMPANIES
Azura Jewelry is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Azura Jewelry is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being delivered to the freight forwarder, it is the responsibility of the freight forwarder.